Service

Exceptional Support and Service

Our products provide definitive competitive advantages for our customers. Combined with our exceptional customer support and service, customer satisfaction is very high.

Below are some quotes from actual customers email to us, which showcase why customers love the experience of working with us.

1. High quality service.

The quality of our service sets us apart.

  • "I've personally worked with several IT providers in the past, and I believe the service you've provided far exceeds my prior experiences."

    • This and similar comments are echoed by most IT executives and managers we've worked with.

  • At MCorelab, you get to engineers with the most relevant knowledge and expertise.

    • Even though our team size is relatively small, the quality of our engineers are the highest. Therefore, working with us, you get access to best engineers in our industry, and therefore the highest quality solution.

  • At MCorelab, you don't just get a customer support rep, you get our management attention and therefore get to real engineering resource faster than anywhere else.

    • Indeed, customers have described our engineering turnaround in solving their problem as "microseconds".

2. Great products, exciting results.

Our products represent the most cutting-edge technology, and in the case of MCoreCloud, new direction that opens up entire new horizon of possibilities. Customers are excited.

  • "Excited to get [our project] into production, and you + everyone at MCore have been a pleasure to work with."

  • "My privilege ... what you guys are doing is fantastic."

3. Learning experience.

People who work on projects using our products are often very senior and the elite of their organizations. We feel privileged, and humbled by their experience and knowledge. Yet, they often email thanking us for learning...

  • "Your detailed exposition has helped refine my understanding greatly... My heartfelt thanks."

  • "Have learned a lot from working with you and team ..."

Indeed, like all of our customers discovered and told us, the experience working with our products and our crew are exciting, satisfying, learning, and careering advancing.